tag:blogger.com,1999:blog-7553540756310570387.post3493466284899308370..comments2024-03-14T00:00:39.732-07:00Comments on Andy Neely: What is Servitization?Andy Neelyhttp://www.blogger.com/profile/09784285095942016738noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-7553540756310570387.post-10162378835193153462016-10-15T05:23:31.394-07:002016-10-15T05:23:31.394-07:00Hi Andy And Fransico - re buildings - A relevant e...Hi Andy And Fransico - re buildings - A relevant example in AEC is public-private partnership - The classic one is where the contractor will operate the road for many years and get the toll booth money. Now we see similar arrangements for buildings. E.g Skanska are responsible for operating and maintaining the New Karolinska Hospital (their largest project ever) for more than 25 years.<br />Another example related to existing building portfolios are Energy performance contracting. A MEP contractor will together with the owner identify possible improvements, set goals and guarantee results. If performance goals are not reached the contractor will cover the difference. <br />We have seen similar situations in insurance where the insurer will suggest improvements and lower the insurance fee. Both parties wins as the risk and damages are lowered.<br />I totally agree that the use of BIM and related for both new building projects and existing assets will open up for further evolvement of business model innovation related to servitization Anonymoushttps://www.blogger.com/profile/00441148208664768796noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-90736677199279016082016-10-14T23:02:47.777-07:002016-10-14T23:02:47.777-07:00Hi Francisco - absolutely, in fact there are effor...Hi Francisco - absolutely, in fact there are efforts by some building firms to servitize. Think of BIM (building information management) - efforts to create digital footprints of buildings that can be used to monitor the state of buildings across their lifetime. Some construction companies have moved into building and the leasing the buildings, capturing an ongoing revenue stream. I believe that servitization is a strategy that is open to any organisation providing complex, long-life span assets.Andy Neelyhttps://www.blogger.com/profile/09784285095942016738noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-38151399398138281982016-10-14T03:35:16.813-07:002016-10-14T03:35:16.813-07:00very clear explanation Prof. Neely, thank you! Do ...very clear explanation Prof. Neely, thank you! Do you see that this concept can be applied to the built environment thinking of the building as "product". There are many existing services in the operation of the building, however the "manufacturer" (design and construction firms) do not take part in those services. Anonymoushttps://www.blogger.com/profile/07260929000552489624noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-42968879073679451782016-10-04T03:10:35.841-07:002016-10-04T03:10:35.841-07:00Indeed, thank you prof. Neely for your clear defin...Indeed, thank you prof. Neely for your clear definition and the related examples. I can add an example related to my company, D'Ieteren: we are the importers of all cars from the VW Group in Belgium. Besides just selling cars, we offer to our customers a "We Care" contract, which for a modest amount/month guarantees all maintenance and repair operations, so that the customer always has a "tool" to be mobile that works. Regards. Eric Van der Stichelen HRD D'Ieteren Autoericvdsr@gmail.comnoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-57293154837319054412016-09-29T07:54:41.461-07:002016-09-29T07:54:41.461-07:00can you post link to CRM articlecan you post link to CRM articleAnonymoushttps://www.blogger.com/profile/07428905011652398629noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-27767048425415389312016-09-04T22:14:51.611-07:002016-09-04T22:14:51.611-07:00Hi Prof. Can you please expalin how Servitization ...Hi Prof. Can you please expalin how Servitization could be applied to the financial markets? And Is servitization differs from the (after-selling service)?<br />Thank you in advanceNariman Al-Hendinoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-25553937900735161802016-08-10T08:06:16.795-07:002016-08-10T08:06:16.795-07:00Good opportunity for manufacturer to increase reve...Good opportunity for manufacturer to increase revenueM reddyhttps://www.blogger.com/profile/18264813852758011382noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-13807947647944649702016-06-05T00:28:11.352-07:002016-06-05T00:28:11.352-07:00Hi Nazzim - thanks for the question. It would depe...Hi Nazzim - thanks for the question. It would depend on whether you were providing poultry products to supermarkets (or other stores) or providing goods to support farmers rearing poultry products. In the case of the latter you might imagine a model where the provider offers a guaranteed availability to the retailer - the provider monitors stock levels in store and ensures the retailer never runs out of product to sell. In the case of those providing equipment to the farmer you could focus on machine/equipment availability, provide infrastructure to allow the farmer to monitor the chickens - egg laying patterns, weight gain, etc. Ultimately its about understanding the outcome your customer or your customer's customer is looking for and working out how you deliver this.Andy Neelyhttps://www.blogger.com/profile/09784285095942016738noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-46581420732614383522016-06-03T03:02:39.878-07:002016-06-03T03:02:39.878-07:00Thanks Prof. Neely for the clear and easy to under...Thanks Prof. Neely for the clear and easy to understand explanation of 'Servitization'; how would you conceptually apply this concept to poultry products?nazimhttps://www.blogger.com/profile/00927627092375815078noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-5340876764487568992016-04-01T02:58:49.488-07:002016-04-01T02:58:49.488-07:00Thank you very much! It really help me for my rese...Thank you very much! It really help me for my research. Hope can get more of your articles.Anas Hasbullahhttps://www.linkedin.com/in/anas-hasbullah-681114a2?trk=hp-identity-namenoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-13332541369976136032016-03-18T03:12:39.933-07:002016-03-18T03:12:39.933-07:00Servitization is the direction to go for manufactu...Servitization is the direction to go for manufacturers. Thank you for the blog.<br /><br />Dr. K. Ragunathan<br />Raguhttps://www.blogger.com/profile/05444834814320321209noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-30874387856770809782016-03-01T05:51:51.388-08:002016-03-01T05:51:51.388-08:00A new concept to me and well explained. Thank you...A new concept to me and well explained. Thank you, Andy!M.J. Arulhttp://www.arulmj.net/intro.htmlnoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-87485771654095014492015-11-22T17:44:12.560-08:002015-11-22T17:44:12.560-08:00Yes. excellent explanation. I found this term on t...Yes. excellent explanation. I found this term on the a book titled value proposition design, but i cant get nail that. Awaludin Zakariahttps://www.blogger.com/profile/11891033649893590656noreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-38838714727934902732015-10-23T05:24:11.817-07:002015-10-23T05:24:11.817-07:00Excellent explanation. Thank you.Excellent explanation. Thank you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-22687842781108047262014-05-22T02:36:40.505-07:002014-05-22T02:36:40.505-07:00Excellent explanation. Thank you.Excellent explanation. Thank you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7553540756310570387.post-65824014502922264372013-12-01T13:12:07.496-08:002013-12-01T13:12:07.496-08:00Great posting. And congratulations on the CMR arti...Great posting. And congratulations on the CMR article that just came out.Ian P. McCarthyhttps://www.blogger.com/profile/08712893276256496466noreply@blogger.com